For your convenience, below are answers to our most frequently asked questions.
I’m facing an amputation. What should I do first?
Contact our Francois +27 (0) 83 677 8469 for a pre-surgical consultation at no charge. Also read one of our amputation manuals. It contains a wealth of information about prosthetics and amputation.
How do I choose a prosthetist and prosthetic facility?
You will be working with your prosthetist more closely than any other health care provider therefore you should ask questions before committing to a prosthetist.
- How many patients with your level of amputation has this prosthetist worked with?
- Ask about their success rate.
- Is the prosthetist you’re considering licensed and certified?
- Do you like the prosthetist?
How much will my prosthetic care cost?
The best way to find out about the cost is for you to consult with your prosthetist and let them motivate and quote your insurance company to see how much they are willing to contribute. They will talk to you about your insurance coverage and copays. If you don’t have insurance, they will help you find a payment plan, that will suite everyone.
Does prosthetic care at your facility cost more than others?
No. If we are contracted with your medical aid, we can only bill the contracted rate. If we are not contracted, we make every effort to keep costs at a minimum and to negotiate rates with your medical aid.
How long will it take to get my prosthesis?
With all our accustomed prosthetic patients (Patients that has been wearing a prosthesis for longer than a year) We work on a clinic basis, with your first consultation on a Monday Morning and the last one on a Friday afternoon. An in depth itinerary will be provided pre consultation. In this process you will be filled in stage by stage as the process un ravels.
How often should I see my prosthetist?
You should see your prosthetist every six months or if either of the following occurs:
- You’ve experience weight gain or loss, even if it’s 5kg or 2% of your body weight.
- Your activity level has changed.
- You feel discomfort.
Do you have a list of hotels and other travel information available for long distance travelers?
Yes. We have pre approved boarding and lodging and we can assist you with suitable options. Please note boarding and lodging is provided free of charge, for you and a partner, if you require a whole new prosthesis. Transfers to and from OR Thambo airport can also be arraigned.
Will I get access to a Physiotherapist while I attend a clinic.
Yes we have specialists in the field of prosthetics, and as a gift to you one free session will take place at the end of the clinic.
If there are any questions you might have that was not covered in our FAQ section, we would gladly answer them at our consultation.